Keeping people happy sometimes seems like a tall order when you are dealing with injury, illness, disease or disorder day in and day out in therapy for client and therapist alike.
Patient and Staff Retention: A Prescription for Keeping People Happy and Motivated is an eBook that reminds me that people are happy when you give them a reason to be happy.
There is nothing, nothing more rewarding as a therapist than a client telling you what you “did right” to help them. And an experience that I will take with me to my dying day was having a young mom of a pre-schooler cry because the certificate I gave her son when he “graduated” from my little occupational therapy pre-school group was the only written acknowledgement of good he had ever received. I will never forget that reminder to celebrate what is right and good in people.